Management

Treat Customers with Respect

    Customer satisfaction is a leading reason why consumers choose to work or not to work with a business. Lack of respect or courtesy between your employee and customer interaction can be detrimental to or even kill a sale.

    For the optimal customer experience, employers need to teach employees to implement Compassionate Communication. Compassionate Communication involves four concepts that encourage respectful dialogue between employers, employees, and clients:

    1. Observation

    2. Needs

    3. Feelings

    4. Requests

    Both employers and employees need to implement these proven and effective steps in order to facilitate effective and enjoyable conversations with their customers, and keep them coming back! HBM

    Rick Goodfriend, Communications expert and teacher

    Author of “I Hear You But…”

     

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