Of course your employees matter. If they didn’t, you wouldn’t hire them, trust them to do important work, or keep paying them week after week.
And if you think about it at all (which you probably don’t), you assume they realize that. It’s only logical. But you may inadvertently do and say things that make them feel otherwise—and it has little to do with logic.
Mattering is one of the three most primal human needs, along with safety and belonging. When employees are made to feel that they don’t matter, it happens on an emotional level, not an intellectual one. And we now know that emotions, not intellect, drive 90 percent of human behavior.
The really bad news for leaders is that when employees feel they don’t matter, they simply cannot function at their highest level of performance.
Global Thought Leader
Author of SmartTribes: How Teams Become Brilliant Together